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Booking Information

Booking

Current restrictions mean that our building remains closed and we are currently unable to welcome customers to our theatre.
We responded to Covid with a digitally led programme- our #DigitalPlayhouse-enabling us to thrive in a new artistic and theatrical landscape. Performances are available to watch back HERE and on our social channels.

Our building remains closed, but the work goes on, and the response to the online programme so far has been incredible and humbling.

Tickets


The Playhouse now operated on an e-ticket system only during the Covid-19 Pdandemic. Tickets can only be purchased online.

You can book tickets quickly and securely online through this website. Our online facility accepts all major credit and debit cards. Order confirmation email must be shown on arrival.

... By Phone
The Playhouse Box office is currently not receiving incoming calls but can be reached at aine@derryplayhouse.com.

 

Technical information about watching our shows online

How does it work?

A streaming link and password will be sent by email to watch this show. If you haven’t received the email before the performance or event, first check your junk folders, then contact us at aine@derryplayhouse.com

How many tickets do I need to book?
For all of our online events you only need to book once per household - you and your household can watch on as many devices as you wish. However we would ask that you consider how many members of your household might want to watch together and, if you are able to, add a donation to your purchase to support us in this difficult time.

Please be aware that our system does not support 'gifting' theatre tickets to friends just yet (we will soon!). In the meantime, please consider making sure households book separately so streaming link and passwords are sent to each correct household via separate emails.

What about watching back?
If you have purchased a stream and keep or a donation ticket a separate code will be sent to you by email after the show so you can also watch the performance back on demand for 7 days. Please note, shows are unavailable for approx two hours after live broadcast while it is being transcoded. We appreciate your patience during that time.

Can I pause or rewind the live event?

Watching our events live online is like watching a theatre performance in person, so you won’t be able to rewind a live stream broadcast if you arrive late. If you choose to pause, when playing is resumed you will automatically skip ahead to the current moment in the performance (rather than from the point you paused). 
 
If you have booked to watch back, once the live event has finished and the recording has been processed you will be able to catch up and watch the performance again with the options to pause and rewind.

Who can I talk to if I'm having trouble?

For technical support on the night contact aine@derryplayhouse.com

 

 

The Playhouse

5-7 Artillery Street
Derry Londonderry
BT48 6RG

Click here for help finding us.

 

Refunds

Please note that there are no refunds, except in the event of the show being cancelled.

Latecomers

Latecomers cannot be admitted once performances have started until a suitable interval.

 

Visiting our theatre

We hope that we will be able to offering in- theatre live tickets again soon for a small socially distant audience in our theatre.
Below is information customer information about how our building will operate when this is allowed to happen.

When we are once again open to the public, please wear a mask on entering The Playhouse, and continue to wear it in public spaces. Visitors can remove their masks once they are seated in our theatre.

We ask all audience members and visitors to The Playhouse to please adhere to our Covid-19 procedure.

Our bar will operate table service only. On arrival please wait for amember of staff to seat you.

Mobile phones/pagers/watch alarms etc must be switched off during performances.

Cameras and audio/visual recording equipment are not permitted to be used in the auditorium, without prior consent.

We reserve the right to alter or cancel performances without prior notice if circumstances make this unavoidable. In the event an event is canccelled a full refund will be made available.

We reserve the right to refuse admission or request the ticket holder to leave the premises and to take appropriate action to enforce such a request.

Customer details are held on our database in compliance with the Data Protection Act 1988.

Download our Customer Care Policy.

 

The Playhouse Privacy Policy

This Privacy Policy relates to transactions processed via www.derryplayhouse.co.uk. Our full privacy policy is available by clicking HERE.

 

The Playhouse Social Media Policy

The Playhouse Social Media Policy can be downloaded by clicking here. If you have any questions or comments about the policy you should e-mail aine@derryplayhouse.com



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